Return Policy

Returning or Exchanging Items

Lightkiwi wants you to be happy with your purchase, that's why we offer a 100% satisfaction guarantee allowing you to return or exchange new items within 30 days of purchase.

Easy Return or Exchange with Lightkiwi

To return an item, just follow these easy steps:

  1. Fill out the information on the Contact Us page, to request Return Merchandise Authorization Number.
  2. Place a copy of your packing slip in the box and write your RMA number on the package.
  3. Insure the package for your protection or use a traceable carrier that can provide you with delivery confirmation and return to:
  • (RMA Number)
  • 4300 EASTON DR. SUITE 15

Refunds are issued via the method of original payment excluding wire transfers.

Returns are usually processed within 48 hours of receipt in our building.

Please allow 7 business days after we receive the returned package to see a refund on your credit card statement.

Should you return your item(s), you must also return any items given to you for free. Should you choose not to, your refund amount will be lessened by the value of the gift you chose to keep.

30-Day Return Period for Refund

Thirty days from the date merchandise was received, refunds are available on our products.

If the item is abused or damaged, the item is not returnable for refund.

Restocking Fee

A 15% restocking fee will be charged on all returned items for a refund. This fee applies unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.

A restocking fee may vary in situations that do not comply with the policy.

Replacement (Defective or Received Wrong Product)

If the report of receiving a wrong item(s) or the defect is reported within 30 days, we will issue a return label via email. We will send out the replacement as soon as we receive the returned package.

If the report of receiving a wrong product(s) or the defect is reported after 30 days, we are not responsible for return shipping cost. The customer will be required to ship the item back at their expense.

Replacement is only valid for the same product and replacement with a different product is not valid.

Our Warranty does not extend to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.

Warranty Periods:

Products Warranty Periods
Non-UL or Non-ETL Certified 1 Year
UL or ETL Certified 3 Years
Energy Star Certified 5 Years
  • The period of warranty shall start from the date of delivery of the order.
  • A copy of the invoice is required for warranty repairs or replacement.
  • All product specifications are subject to change without notice.

Please contact us on the Contact Us page, to request a Return Merchandise Authorization Number prior to returning items for refund or exchange. Otherwise, your returned package may not be processed by our RMA department.

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