Lightkiwi wants you to be happy with your purchase, that's why we offer a 100% satisfaction guarantee allowing you to return or exchange new items within 30 days of purchase.
To return an item, just follow these easy steps:
Refunds are issued via the method of original payment excluding wire transfers.
Returns are usually processed within 48 hours of receipt in our building.
Please allow 7 business days after we receive the returned package to see a refund on your credit card statement.
Should you return your item(s), you must also return any items given to you for free. Should you choose not to, your refund amount will be lessened by the value of the gift you chose to keep.
Thirty days from the date merchandise was received, refunds are available on our products.
If the item is abused or damaged, the item is not returnable for refund.
A 15% restocking fee will be charged on all returned items for a refund. This fee applies unless the item is defective or damaged, you received the wrong item, or the fee is prohibited by law.
A restocking fee may vary in situations that do not comply with the policy.
If the report of receiving a wrong item(s) or the defect is reported within 30 days, we will issue a return label via email. We will send out the replacement as soon as we receive the returned package.
If the report of receiving a wrong product(s) or the defect is reported after 30 days, we are not responsible for return shipping cost. The customer will be required to ship the item back at their expense.
Replacement is only valid for the same product and replacement with a different product is not valid.
Our Warranty does not extend to any products that are physically damaged or that are not under normal operating conditions as a result of misuse or improper installation on the buyer/user's part.
|Non-UL or Non-ETL Certified||1 Year|
|UL or ETL Certified||3 Years|
|Energy Star Certified||5 Years|
Please contact us on the Contact Us page, to request a Return Merchandise Authorization Number prior to returning items for refund or exchange. Otherwise, your returned package may not be processed by our RMA department.